For products found to be faulty within 7 days of delivery please complete our Returns Form.
1. Unwanted Items
Unwanted items may be returned to Rapid Technologies up to 7 days after the receipt of goods. However it is a pre-condition of our acceptance of such items that they are returned in a re-saleable condition. i.e. Goods must be unopened, unused and contain all accessories, manuals, drivers, cables etc supplied with the goods.
It is your responsibility to make sure the goods reach us in the condition stated above. We recommend that you use a reliable carrier or registered mail and make sure that the goods are sufficiently insured. We cannot accept liability for goods damaged in transit.
a) In order to return unwanted items you should firstly contact our Customer Support Dept be emailing us at customersupport@rapideshop.co.uk and request an RMA form
b) Fill the form in and return it to us ASAP.
c) Providing the above conditions are met we will then issue an RMA (Return of Material Authorisation) number. Only then may you return the goods to us. Please make sure that the RMA number is visible on the outside of the packaging.
d) Once we have examined the goods and are happy with the condition of them we will issue you with a refund, minus any delivery charges.
Please note items that are sent to us without a valid RMA number will not be accepted.
2. Faulty Items
Whilst we hope that our products will not prove faulty, occasionally faults will arise. It is our aim to deal with them in as swift a way as possible. Our “Dead on Arrival” or DOA period is 14 days from date of receipt. We also offer a straight swap or refund should the product fail within 28 days.
Should you receive a faulty item then, in the first instance you should contact us at customersupport@rapideshop.co.uk explaining the nature of the problem and quoting all relevant details. We will then confirm by return how the problem will be addressed. It may well be that the problem will be dealt with by one of our manufacturers direct, should this be the case we will advise you of the contact details. If your faulty product needs to come back to us then the returns procedure is as follows:
a) Upon receipt from us of an RMA (Return of Material Authorisation) number please make sure that the product is packed complete and securely to avoid transit damage. Please also make sure that the RMA number is visible on the outside of the packaging. We will then arrange for collection of the product and will advise you as to when this will take place. We reserve the right to make a small handling charge should the product be found to be in full working order once we receive it back.
3. Transit Damaged / Incorrect Goods
We hope that you will never receive transit damaged or incorrect goods from us but as we use many forwarders mistakes may occasionally happen. Should you believe you have been sent the wrong items or indeed if you receive items in a damaged state then contact us no later than 7 days after receipt of goods by email at customersupport@rapideshop.co.uk quoting as much relevant information as possible.
We will then endeavour to rectify the problem as quickly as possible. Should we need to pick the goods up from you then the procedure is as above i.e. the same as if the products were faulty and had to be collected by us however there would be no possible handling charge.
Please note items that are sent to us without a valid RMA number will not be accepted.
